These Terms of Service ("Terms") govern your use of uokay ("the Service"), a monitoring platform for websites, scheduled jobs, TLS certificates, and AI endpoints, operated from the Netherlands ("uokay", "we", "us"). By creating an account you agree to these Terms on behalf of yourself and, where applicable, the organization you represent.

1. The Service

uokay runs scheduled checks against endpoints you configure, evaluates the results against assertions you define, and sends alerts to channels you connect. The Service is provided on an "as is" and "as available" basis. Monitoring is a detection tool, not a guarantee: we do not warrant that every failure of your systems will be detected or alerted on.

2. Accounts

You must provide accurate information when registering and keep your credentials secure. You are responsible for all activity under your account, including activity by team members you invite. You must be at least 18 years old and use the Service for business purposes only.

3. Trial, subscriptions and billing

New accounts receive a 14-day free trial with no payment method required. When the trial ends, monitoring stops unless you subscribe to a paid plan.
Paid plans are billed monthly or yearly in advance via our payment provider Mollie. Prices are listed in euros and exclude VAT where applicable.
You can upgrade, downgrade, or cancel at any time. Upgrades apply immediately; downgrades and cancellations take effect at the end of the current billing period. We do not issue pro-rated refunds for partial periods, except where required by law.
Plan limits (monitor counts, check frequency, seats, data retention) are enforced by the Service and described on the pricing page.

4. Your API keys and monitored endpoints

AI endpoint checks use API keys you supply ("bring-your-own-key"). You warrant that you are authorized to use those keys and to have the Service call the endpoints you configure. Calls made with your keys are billed to you by your AI provider; you can set a monthly cost cap in the dashboard and checks stop when the cap is reached. Keys are encrypted at rest and used only to execute the checks you configure. See the security page for details.

5. Acceptable use

You agree not to:

monitor endpoints you do not own or lack authorization to test;
use the Service to overload, attack, or disrupt third-party systems;
resell the Service or circumvent plan limits or trial restrictions;
use the Service for any unlawful purpose.

We may suspend accounts that violate this section, with notice where practicable.

6. Data

Processing of personal data is described in the Privacy Policy and, for customers requiring one, the Data Processing Agreement. You retain all rights to the configurations, prompts, and data you submit. We retain check results for the period defined by your plan and delete account data after account deletion, subject to legal retention duties.

7. Availability and support

We aim for high availability of the Service itself but do not offer an uptime SLA except where separately agreed in writing. Support is provided by email at [email protected].

8. Liability

To the maximum extent permitted by law, our aggregate liability arising out of or related to the Service is limited to the amounts you paid us in the twelve months preceding the claim. We are not liable for indirect or consequential damages, including losses caused by missed or delayed alerts, false positives, or downtime of your own systems. Nothing in these Terms limits liability for intent or gross negligence.

9. Termination

You may delete your account at any time from the settings page. We may terminate or suspend the Service for material breach of these Terms, or discontinue the Service with at least 30 days' notice, in which case prepaid unused fees are refunded pro rata.

10. Changes and governing law

We may update these Terms; material changes are announced by email or in the dashboard at least 14 days before taking effect. These Terms are governed by Dutch law; disputes are submitted to the competent court in the Netherlands.

Questions: [email protected]